Why is my Internet running slow?
Slow Internet can be caused by several things like outdated equipment, Wi-Fi interference, or temporary network issues. Try unplugging your router, waiting 30 seconds, then plugging it back in. If the issue continues, please contact our Technical Support team. They can help troubleshoot the issue for you.
What Internet speed do I need?
The right speed depends on how many devices you plan to connect and how you use the Internet. Light browsing and email require less speed, while streaming, gaming, and working from home activities benefit from faster plans.
Take our BANDWIDTH ESTIMATOR QUIZ to see what speed we recommend. Our Customer Service Team can also help you find the best option for your household.
How do I change my WiFi name or password?
If you’ve forgotten or would like to change your WiFi password, you can Contact Us, or use your WiFi management app to retrieve or reset at your own convenience.
How do I run a speed test?
Running a speed test is a quick way to check how your Internet connection is performing. To get the most accurate results, connect your device directly to your modem or router with an Ethernet cable if possible, and pause any streaming, gaming, or large downloads while the test runs.
My TV Service is acting up. What should I do?
Many TV service issues can be solved with a simple reboot. If your TV is not responding properly, looks or sounds off, or is not responding to the remote, we recommend rebooting the Set Top Box. Unplug the box, wait 30 seconds, then plug it back in. The Set Top Box will cycle itself through a reboot, but it may take up to 10 minutes.
If a reboot fails to solve your problems, Contact Us and we can look into it.
Which Streaming Devices do you recommend & support?
Amherst Communication service is powered by your Internet connection. You will need to provide a streaming device to watch our television service. Below is a list of devices we recommend, and will support.
Note: We do not support the built in device on Smart TVs.
Amazon Fire: Stick 4K Max 2nd Gen (K3R6AT),Stick 4K Max 1st Gen (K2R2TE), Stick 3rd Gen (S3L46N), Stick 2nd Gen# (LY73PR), 3rd Gen (LDC9WZ), Cube 3rd Gen (GA5Z9L), Cube 2nd Gen (A78V3N)
Apple TV: HD Gen 4 (A1625), 4K Gen 3 (A2843), 4K Gen 3 (A2737), 4K Gen 2 (A2169), 4K Gen 1 (A1842)
Roku: Express 3900, Premiere 3920, Streaming Stick 3810, Streaming Stick 4K 3820, Streaming Stick 4K+ 3821, Express 3960, Express 4K3940, Express 4K+ 3941, Ultra 4640, Ultra 4660, Utra 4670, Ultra
Cell Phones & Tablets: Android-Minimum Version:12, SDK: 25 or IOS-Minimum Version:12 4800.
My remote control isn’t working.
When your remote stops working, the first suggestion would be to check the batteries. If replacing the batteries doesn’t resolve your issue, Contact our technical support team.
I got a new TV. How do I program my Amherst Communications remote?
Follow the instructions for the remote you have.
Black Potenza Remote Control
Can I protect DVR Recordings from deletion?
By default, your DVR is set to save your recordings for 6 months. If you’d like to keep recordings beyond that, you will need to protect them from deletion. To protect recordings:
How do I turn Closed Caption On/Off?
Using our remote, press the TV mode key at the top of the remote, then the # button at the very bottom left of our remote, under the number 9 button. If this doesn’t work, you may need to use your TV remote, or look through the menu of your TV.
No Dial Tone?
Unplug all phones from the line and test them one at a time starting with preferably a wired phone, but if only cordless phones are available, start with the main unit.
How do I set up Voicemail?
To set up your Voicemail Box for the 1st time, you must be calling from your primary home phone line.
Amherst, Rosholt, Polonia, Iola, Elderon, Plover, Waupaca & Wild Rose customers dial: 715-824-6246
Coloma customers dial: 715-228-7000
Hancock customers dial: 715-249-7000
Plainfield customers dial: 715-335-7000
Almond customers dial: 715-366-7000
You will be prompted to change your PIN number.
Your Default Pin is: 123456
Next, you will be prompted to record your name.
Finally, you will be prompted to choose your greeting.
What can I do about SPAM calls?
Everyday, scammers use the telephone to try and trick people out of money or obtain access to personal information. To help you and your family avoid becoming a victim of unwanted and potentially unlawful robocalls, we encourage all customers to read the FCC’s tips and tools to combat robocalls.
What’s the beeping noise I hear?
Your Amherst Communication services require electricity to operate. To avoid disruption of phone service and to extend your ability to connect to 911 emergency services, we have provided a backup battery phone battery that will power your phone approximately 8 hours after you lose power. Once the battery life has been depleted, it will emit a beeping sound. The battery will recharge on its own once power has been restored, and the beeping will stop. If it does not, you can bring it into our office to exchange for a new one.
Note: To make a call during a power outage you must have a corded land-line telephone (does not require AC current).
Email Set Up Information/Settings
User name = Your wi-net email address.
Incoming Server: IMAP: mail.wi-net.com Incoming Port: 993
Outgoing Server: SMTP: smtp.wi-net.com Outgoing Port: 465
Note: You will need to setup outbound authentication to send off network (username and password).
It often will say that it is an optional setting but it’s not.
E-mail Client Settings (Incoming):
Type: IMAP
Server: mail.wi-net.com
Port: 993
Authentication: Enabled
SSL: ON
Username: Full email address
Password: assigned email account password
E-mail Client Settings (Outgoing):
Type: SMTP
Server: smtp.wi-net.com
Port: 465
Authentication: Enabled
SSL: ON
Username: Full email address
Password: assigned email account password
Add email to specific devices
How do I reset my Email password?
If you have forgotten your email password, you will need to Contact Us to change it. For your security, we cannot see your Email passwords.
